I know we all have these stories, but I wanted to share my call this afternoon. On the phone was a pleasant sounding woman's voice.

Me: Hello?

Caller: Hello, may I speak to Kenneth?

Me: This is he.

Caller: Hi there. My name is (???) and I'm calling from Universal Group's Customer Service. I want to let you know that this is not a sales call and I'm not trying to sell you anything. What we are doing is ... (some stuff about appointments for free estimates for home upgrades; how about that?) ... and I'd like to see if we can set up an appointment for you.

Me: No thank you, I won't be interested.

Caller: Ok. (brief pause) Are you the homeowner?

Me: Yes, I am.

Caller: Ok. You sound young.

Me: (polite chuckle) Well, thank you.

Caller: Not sure that's a good thing.(click)


I confess I didn't see that last bit coming.

Seriously, I know this is a dead horse, but why oh why must this happen so often? I opted not to hang up on her when it was clear early on that I wasn't going to be interested in her offer. Instead I chose to be polite and get in a 'No, thank you" as soon as possible. And my reward for going out of my way not to be rude? A rather rude comment and being hung up on myself.